Qualification and Skill – Set Required to Join KPO Industry : : KPO Services in India

KPO industry focuses on technical qualifications and skills rather than communication skills and command over English Language alone. In BPO industry, only communication skills can push a candidate but KPO needs people with sharp mind from different professional backgrounds. Educational qualification with proficiency matters a lot in KPO as the work involves specialized knowledge of the area. Candidates from diverse backgrounds and i streams can join this field.

Doctors, Teachers, Engineers, MBA, Legal, Pharmaceutical professionals with financial background and even journalists are qualified to work in KPO. Candidates with science background are given preference and have a better chance as some tasks require research reports, data analysis, reporting and programming. In KPOs, the nature of work includes data analysis and report i generation, abstraction of technical patents, extraction of legacy technical data, cataloguing and indexing, taxonomy building and database creation and updating.

To perform these activities, the candidate should be computer savvy, having a basic interest and knowledge in specific domains besides an aptitude for working with data and information. Science and commerce students given preference in KPO organizations are because they have an aptitude for mathematics and natural talent for science, research and data analysis. In many KPO organizations, retired persons are also employed as they have already gone through the activities in their previous organizations.

However, there is no specific qualification or degree which is required in a KPO, some of the preferred professional categories and qualifications are :

  • MBA’s ( H.R., I.B., Marketing Finance )
  • MCA, IT Professionals
  • Doctors / Medical Practitioners / Pharmacists
  • Engineers (B.E, B.Tech, M.Tech)
  • M.Sc. in all streams
  • Lawyers / Legal Advisors
  • Teachers, Lecturers, Professors
  • Chartered Accountants
  • Economists
  • Architects
  • Journalists

Skills required for KPO :

  • Computer Proficiency (Software and Hardware).
  • Excellent Skills in Searching / Retrieving data from Internet (Web Searching).
  • Analytical skills for analyzing data and generating reports.
  • Resource usage for information research.
  • Theoretical and conceptualization knowledge (Domain Knowledge).
  • Good communication ability.
  • Strong command over English language.
  • Enunciation ability.
  • Interpersonal skill like listening, questioning and intonating.
  • Some job specific skills like writing ability, analyzing raw data, report creation etc.
  • Self – driven, result oriented, team player.
  • Should possess right attitude patience and habit of working hard.
  • Strategic orientation and thinking ability.

KPO industry is one of the lucrative places to work if a person has zeal to learn and having problem – solving skills and who can work in time – bound projects with commitment and positive attitude. Generally, KPO companies set a cut – off for marks (grades), which may depend on the kind of domain knowledge required for the particular project or assignment. The research projects also require people to have a right aptitude and attitude for doing research – oriented work.

After recruitment process, the candidates are given training in different areas which are required in the assignments. Moreover, candidates should have good communication skills, should have an aptitude towards problem – solving techniques. Above all, the candidate should be able to work in a team and under pressure in different shift timings including day and night.

Pay Package and Remuneration :

In KPO industry, candidate can earn good salary depending on the performance and domain of work. Generally, a fresher is given starting salary around Rupee 7000 to Rupee 9000 in a month but many companies offer more than Rupee 10,000 per month based on the qualifications and aptitude of the candidate. If you are a graduate and want to start with a high paying job, KPO is the best option to work.

A KPO professional with 1 – 3 Years experience can get a salary between Rupee 2 Lakh to Rupee 6 Lakh per annum. You can earn even more than 1 Lakh per month in this area after 6 Years of experience. While working in the KPO industry the candidate is not bound to any fixed pay scale or pay band, but an excellent pay package can be earned with attractive incentives and perks.

11 thoughts on “Qualifications and Skills Required for KPO

  1. A firm of Chartered Accountants. One of the partners is having experience of over 30 years. We want to have some job relating to accounting/finance management/taxation.

  2. I finished mca in 2008 I worked in small company unfortunately that company was closed permanently. Now I want to get a job in KPO industry please if any one know how to proceed please let me know

  3. I am working in pharma sales from 6 years and now want to join KPO. How can I start? Do I need to learn some courses or what to do? Need some guidance

  4. I have worked as a web developer in makeaclik.com for 6 months,after that i have worked as support engineer in dotspiders info solutions pvt ltd.

  5. First class Graduate from calcutta university. Cleared first group of CA Final and apeared from second group in November 2014

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